Sunday, September 21, 2008

Most Marketing Tells An Incomplete Story

Business, Small Business.

When do you stop marketing to customers? - are you afraid of alienating your customer with your marketing? Do you have marketing strategies specifically designed to tell you when to keep marketing, and when to stop? Do you always feel like a stranger in their inbox?


Well, stop looking so puzzled. - you will learn just how much to market, and when to stop. In the marketing article below, I' m going to bring home to you exactly how to join the dots. Yes, it is a science and marketing strategy, and it applies to online as well as offline marketing. Why Dennis Was Fuming. So, pay close attention.


Dennis McConnell was going nuts, literally. - this was in response to an email he sent out marketing his upcoming power photoshop workshops. He sailed merrily into the office this morning only to find seven unsubscribe messages in his inbox. His merriness took instant flight. Like most marketers, Dennis spun around 180 degrees. His mood transmogrified into the colour of winter, and the sunshine outside didn' t seem to count for much. (Yes, it' s still toasty summer in New Zealand! ) From Angry To Stupid In Twelve Minutes Flat.


He pulled the plug on his marketing and decided to send even fewer emails to his subscribers. - the longer he thought about it, the deeper he swam into his turgid pool of fear. Why anger them, he thought? That Is, And Will Be, Was His Big Mistake - - And Yours Too! Let me paint an alternate scenario for you. Why? Imagine you had to give a speech to a hundred people.


Let' s suppose about thirty of them left. - say the speech was at the end of the day, and the participants were now tired. Would you give the speech or start crying for mommy, because those thirty walked out? Your job is not to focus on the people who are leaving, but on those who have stayed to listen to you. Without question, you' d still give a stupendous speech, wouldn' t you? Dennis was like every one of us.


Are you doing the same? - he paid attention to the exit, forgetting there were hundreds of people who were quite happy to receive the information. Are you focusing on the goodbyes, when in reality you should focus on those who are sitting tight? The Psychological Difference Between Unsubscribers And Complainers. Do you even understand the psychology of how people react, when they don' t want to do business with you? Why do people complain?


The only time people complain is when they DON' T want to leave. - have you even thought about it? Complaining is their way of communicating to you to spruce up your act. (Read my article, Never Trust a Silent Customer. ) Unsubscribers, on the other hand are mostly either freeloaders( they came on because you offered something free) , or they recognized themselves not to be your target audience. They are just keeping you from wasting your time with them. You are never, not in a, ever million years, going to sell them anything. Understand this concept and you are on first base, but wait. we still have to get to second base. Look at mum.


Second Base Comes Before First Base. - when she told you to take the garbage out, you complained. You didn' t unsubscribe from mum because she was putting food on your plate. But did you ever unsubscribe? If you knew what was good for that bottomless pit you called your stomach, you' d stick close to home. If you consistently give them information that is useful to them, they will stick with you through all the marketing messages you send them. It' s exactly the same with your customers.


Heck, they' ll even buy! - you see this article. Don' t Be A Bloomin' Miser With Your Information. It' s not a couple of scraps that fell off the table. Every plot, every twist and turn. It is the full story. That' s what has kept you reading so long.


You' ve heard the saying, 'Pay peanuts and you get monkeys. ' Most advertising is fluff. - if you send out information that' s half - baked, you get half - baked subscribers. Most marketing tells an incomplete story. If you were selling a product, where would you stop your sales pitch? And most articles on the internet actually edit for space. Would you count the words and say, stop at 300 words? So why is it different when you' re selling a concept? (At this point, you' ve read 718 words and are still reading.


Sounds ridiculous, doesn' t it? - doesn' t that prove the point? ) so how much do you give? Would you be happy if I left half the questions unanswered in this article? Lots and then when you' re done, heap some more on the top. As an expert in your field, you' re way ahead of your customer. Why not give it away? Knowledge grows in leaps and bounds.


Give away tons of the stuff, and you will find within yourself, an unending reservoir of information. - inevitably, customers will see that and actually pay to learn more from you. If you give away loads, it means you have a lot more. To market to your customer, you must be a brand in their heads. The only way you can do that is to give them the full dope. And to be a brand, you must earn their respect.


Ask mum. - would you live long enough to see the end of the recipe list, even if you lived to be a hundred? How many recipes did she give away? Is she the goddess of recipes, or what? Sales is a transfer of enthusiasm from one person to another. The Curse Of The Unsubscribe. Say that out loud.


Most of it has no enthusiasm, and looks like it was written by someone who speaks Greek as a first language. - most marketing doesn' t have enough what' s - in - it - for - me factor. If your marketing, advertising or sales pitch is boring, your customer yawns. If you cannot be enthusiastic in the medium you choose to market, get a professional to do your marketing. Several yawns later they leave, unsubscribe or make you a permanent resident on their delete list. This is your bread and butter, don' t muck around with it. Some customers jump ship because you aren' t smart enough to use technology.


It' s Mindless Marketing Without Technology. - too many times, right after a client has attended a workshop, you sell them the same workshop again. And dumber still is the fact that most people will try to work their lists by physically removing the names. How dumb is that? You cannot afford to make mistakes here. This eliminates mistakes and gives you a clean list to market to.


Invest in software that filters through the mess and does it flawlessly, instead of you picking at names one by one on your list. - ergo, customers aren' t mad, and your bank account is jingling away. Don' t let the unsubscribers worry you. Customers Are Waiting To Be Led. Customers want to improve their lives, their businesses and their careers. Put in all the goodies to make your customers stay. If you believe you can do that, tread the intelligent road by educating them in great detail.


If they' re sick and tired of you, they' ll complain. - till then, you keep on marketing to them. They' ll say NO. It' s that simple.

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